This Refund Policy governs the purchase of Ticket Bundles and their use in entering Contests on our platform. By purchasing Ticket Bundles or registering for Contests, you agree to these terms.

• Flexible Unregistration: You may unregister from any Contest at any time up to the official start time of that Contest.
• Full Ticket Credit: If you unregister before the Contest start time, the ticket(s) used for entry will be credited back to your platform ticket balance immediately.
• Late Cancellations: No ticket credits or refunds will be issued for unregistration requests made after the Contest has officially started.

• Forfeiture of Tickets: If you are registered for a Contest when it begins but fail to check in, participate, or show up, your entry ticket(s) are permanently forfeited.
• No-show tickets are strictly non-refundable and cannot be credited back to your account under any circumstances.

You may request a full cash refund (to your original payment method) for a purchased Ticket Bundle within 21 days of purchase, subject to the following strict conditions:

• The Bundle Must Be Untouched: The bundle must be entirely whole and unused. You cannot request a cash refund if you have used any tickets from that specific bundle to compete in a Contest or if those tickets were forfeited due to a no-show.
• Pre-Contest Unregistration: If you used tickets from the bundle to register for an upcoming Contest, you must successfully unregister from that Contest prior to its start time to restore the bundle to its original, unused state before requesting a refund.

At checkout you must expressly agree to immediate delivery of the Ticket Bundle and acknowledge that you lose your right to a cash withdrawal for that bundle as soon as you use any portion of the tickets to enter a Contest. Purchase cannot complete without that acknowledgment.

• Platform-Side Cancellations: If a Contest is cancelled, terminated early, or invalidated due to technical issues, server outages, or platform-side errors, all registered contestants will receive a 100% ticket refund back to their platform ticket balance.
• User-Side Issues: No ticket refunds or credits will be issued for connection issues, hardware failures, or internet disruptions on the Customer's end.

No Refunds Upon Ban: If your account is suspended or permanently banned for violating our Terms and Conditions (including but not limited to cheating, toxic behavior, or multiple accounts), you forfeit all eligibility for cash refunds on any purchased Ticket Bundles, regardless of when they were purchased.